|| RETURN & EXCHANGE POLICY ||
We want you to be completely satisfied with Diamond & Platinum's purchase. Hence, we will accept any return of full priced, unworn or dissatisfied items within 7 working days from the date you received the product and receive credit for your item(s) within 14 working days from the date of you received the Return Merchandise Authorization (RMA) number.
We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. Any orders returned undeliverable or refused by recipient, will be subject to a charge to be deducted from the total return amount.
The item can be returned to us by:
• Courier service only (Liability will be borne by customer)
Diamond & Platinum reserves the right to deny a refund or exchange if the item(s) does not meet the Return Policy requirements above
|| RETURN & EXCHANGE PROCESS ||
Diamond & Platinum Quality Assurance department reserves the right to verify the authenticity of the product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Once your item(s) have been received and accepted:
- We do not practice cash or credit card refund. If applicable, a single use online voucher will be issued upon approval
- We do not practice cash refund via any Diamond & Platinum outlets.
- A one-time exchange is allowed. Any subsequent exchange will not be entertained.
- Exchange of item(s) is subject to store availability.
Diamond & Platinum Eshop does not accept return at Diamond & Platinum outlets. Please allow 14 working days for your return to be processed after we received the item(s). Refund will be made to your original mode of payment if the returned item(s) met the Return Policy requirements above. Voucher codes cannot be re-issued and are non-refundable. If you your item was purchased using a voucher code, only the final paid price will be counted for your return/exchange.
Please be informed that our customer care centre will contact you further for additional information. Refund might take longer than 14 working days if there is a delayed in reply.
HOW TO RETURN OR EXCHANGE AN ITEM PURCHASED AT DIAMOND & PLATINUM.COM by COURIER SERVICE
Do note that this return method will send your parcel back to our E-Shop warehouse and we will process for your refund in 14 working days.
Please follow our 3 easy steps when you wish to return or exchange the item as below:
1. OBTAIN YOUR RETURN AUTHORIZATION NUMBER:
Contact us at firstname.lastname@example.org or WhatsApp +60187773478 to inform us about your intended return.
2. PACKAGE YOUR ORDER:
Repack the item(s) in the original packaging materials. To receive a return, you must provide the original packaging and Invoice. Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item
3. SHIPPING & INSURANCE:
Ship the item prepaid to the address written below. Please note: for security purposes, do not write Diamond & Platinum.com or the contents of the package such as jewellery, diamonds, gold or any other related items on the outside of the box. Notify us on the courier consignment number for tracking purposes. Return shipments and shipping fee are the responsibility of the customer.
Address: 40-2, JALAN MAAROF, BANGSAR BARU, 59100 KUALA LUMPUR
Attention to: D&P Customer Service Department
PRODUCT TO PRODUCT EXCHANGE
Diamond & Platinum only accept exchange of the same value or higher value item. Customer will top up the additional value on exchanged piece. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. ALL exchange items must be returned via courier service to Diamond & Platinum HQ for inspection. Exchange item(s) is subject to availability.
The exchange needs to be done within 14 working days upon the date of email you receive from Diamond & Platinum Customer Service. You may opt for exchange via Diamond & Platinum Eshop or your preferred Diamond & Platinum store across Malaysia.
Exchange Via Eshop:
- Return your item via courier service (courier service fee will be borne by customer) to Diamond & Platinum HQ for inspection.
- Email to email@example.com and notify us on the courier consignment number.
- Upon inspection, you will be given a 14-day online credit code for product exchange via email.
- Select your favourite piece on our Eshop and just apply the credit code during checkout.
Exchange Via Diamond & Platinum Outlet:
- Bring your purchase to any Diamond & Platinum showrooms along with the Invoice.
- Select your favourite piece from our showroom for an exchange. Top up if necessary.
A one-time exchange is allowed. Any subsequent exchange will not be entertained.
|| REFUND POLICY ||
Any refund requests will be refunded less transaction fees and RM10 administration fee via Online Bank Transfer. Please drop us a message or email for a refund request. Diamond & Platinum reserves the right to deny or accept the refund request.
*Please note that our working days and online customer service hours are Mondays to Fridays, 9am-6pm. Closed on Saturdays, Sundays and Public Holidays.*