Return & Refund

RETURN POLICY 

We want you to be completely satisfied with Diamond & Platinum's purchase. Hence, we will accept any return of full priced, unworn or dissatisfied items within 7 working days from the date you received the product and receive credit for your item(s) within 14 working days from the date of you received the Return Merchandise Authorization (RMA) number. We gladly accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. Any orders returned undeliverable or refused by recipient, will be subject to a charge to be deducted from the total return amount.

The item can be returned to us by:

  • Any Diamond & Platinum outlets in Malaysia
  • Courier service (Liability will be bond by customer) 

 

RETURN PROCESS 

Diamond & Platinum Quality Assurance department reserves the right to verify the authenticity of the product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

Once your item(s) have been received and accepted, you will receive:

  • We do not practice cash or credit card refund. If applicable, online voucher will be issued upon approval
  • A one-time exchange is allowed. Any subsequent exchange will not be entertained OR
  • Exchange to another item at any Diamond & Platinum Store

 

Please allow 14 working days after the item(s) have been received for your credit to be processed.

 

 

HOW TO EXCHANGE AN ITEM PURCHASED AT eSTORE AT DIAMOND & PLATINUM OUTLET 

Repack the item(s) in the original packaging materials. Bring along the original packaging and documentation and original invoice. Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. Any promotional item or free gift included with the order must be returned together with item purchased. If not returned, you will be subject to the full retail price of the item.

 Bring over to any Diamond & Platinum outlet in Malaysia and hand over the parcel to any of our Sale Ambassador. 

Allow our Sale Personnel to verify and inspect the item before we approve the exchange. 

Diamond & Platinum only accept exchange of the same value or higher value item. Customer will top up the additional value on exchanged piece. 

Diamond & Platinum.com does not accept return at Diamond & Platinum outlets. 

The exchange need to be done within 7 working days upon the date of email you receive from Diamond & Platinum Customer Service. 

 

HOW TO RETURN OR EXCHANGE AN ITEM PURCHASED AT DIAMOND & PLATINUM. COM by COURIER SERVICE

Please follow our 3 easy steps when you wish to return or exchange the item as below:

  1. OBTAIN YOUR RETURN AUTHORIZATION NUMBER:

 

Contact us at service@diamondnplatinum.com to obtain a Return Merchandise Authorization (RMA) number or click the button "CLICK HERE FOR GOODS RETURN". When approved, you will receive an email with your Return Merchandise Authorization.

 

  1. PACKAGE YOUR ORDER: 

Repack the item(s) in the original packaging materials. To receive a return, you must provide the original packaging and documentation (Tax Invoice). Write the Return Merchandise Authorization (RMA) number on the receipt and on the outside of the package. Any promotional item or free gift included with the order must be returned. If not returned, you will be subject to the full retail price of the item

 

  1. SHIPPING & INSURANCE: 

Ship the item prepaid to the address: 40-2, JALAN MAAROF, BANGSAR BARU, 59100 KUALA LUMPUR with complete price tag and original cash bill. The package will be returned to its original sender if the RMA number is not included on the box or if it has been damaged or tampered with. Please note: for security purposes, do not write Diamond & Platinum.com or the contents of the package such as jewellery, diamonds, gold or any other related items on the outside of the box.  Return shipments are the responsibility of the customer.

 

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